Support Center

📧 Email Support

Response time: Within 24 business hours

📞 Phone Support

Hours: Monday-Friday, 8AM-8PM IST

💬 Live Chat

Chat with our support team during business hours:

  • Monday-Friday: 8AM-8PM IST
  • Saturday: 9AM-5PM IST
  • Sunday: Closed

Frequently Asked Questions

How does the AI engine handle vessel delays?

Our AI engine monitors vessel positions in real-time through AIS data and port authority feeds. When a delay is detected, the system automatically rebooks flights and accommodations while ensuring compliance with maritime regulations and company policies.

What crew management systems do you integrate with?

We have native integrations with Martide, CrewPass, Nautilus, and Veson Nautica. We also offer a comprehensive API for custom integrations with any crew management system.

How quickly can you handle emergency crew changes?

For emergency crew changes, our system can typically book flights within 15-30 minutes, depending on availability. Enterprise clients have priority access to emergency booking channels with airlines.

Do you handle visa and documentation requirements?

Yes, our platform tracks visa requirements based on crew nationality, destination, and transit countries. We provide documentation checklists and can coordinate with visa processing services for many jurisdictions.